The subject is the provision of services related to first level support and assistance to Cedefop’s and ENISA’s ICT users as well as the performance of a series of supporting activities to Cedefop’s ICT Service. Such activities are commonly known as Helpdesk or Service Desk activities.

Cedefop acts on its own behalf (for Lot 1) and on behalf of ENISA (for Lot 2).

The procurement documents are available via the TED e-Tendering platform:

 https://etendering.ted.europa.eu/cft/cft-display.html?cftId=13829  

Tenders must be submitted exclusively via the electronic submission system (e-Submission) available from the above link by 28/04/2023 (15h59 Greek local time i.e. UTC+03:00).